Front Office Shift Leader
VEER
Employer Active
Posted on 2 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Front Office Shift Leader, you will play a key role in ensuring smooth daily operations of the front office and delivering exceptional guest experiences and your role will include key responsibilities such as:
- Lead and support front desk operations during assigned shifts.
- Welcome, check in, and check out guests while delivering outstanding customer service.
- Handle guest inquiries, special requests, complaints, and unexpected situations effectively.
- Monitor and maintain accurate guest accounts, billing, and reservations.
- Coordinate with housekeeping, maintenance, and F&B to ensure seamless guest experiences.
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Act as the point of contact when management is not present, ensuring standards are maintained.
- Ensure health, safety, and emergency procedures are followed.
- Prepare reports and assist in administrative tasks as required.
Desired Candidate Profile
Degree in hospitality with previous experiences in the Front Office Department within a hotel.
Minimum of 1 2 years of supervisory experience in front office or guest service within a hotel or resort.
Excellent communication and leadership skills.
Proficient in hotel management systems (e.g. Opera, PMS) and Microsoft Office.
Fluent in English; additional languages are a plus.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Office Shift Leader
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VEER
About the Role As a Front Office Shift Leader, you will play a key role in ensuring smooth daily operations of the front office and delivering exceptional guest experiences and your role will include key responsibilities such as: