Front Office Supervisor VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Safety and Security

• Notify your manager/supervisor immediately in the event of work-related incidents or any other injuries.
• Discern and rectify hazardous job methods or circumstances and/or relay them to management and security/safety staff.
• Abide by the safety and security directives and processes of the organization and department to guarantee a spotless, secure, and protected atmosphere.
• Adhere to property-specific procedures when confronted with critical situations (for instance, evacuations, medical crises, natural calamities).
• Preserve vigilance concerning unwanted individuals present on property premises.
• Observe the policies and procedures for the secure use and storage of gear, machinery, and tools.
• Utilize the correct gear and apply appropriate lifting techniques when needed to prevent harm.
• Successfully accomplish relevant safety education and gain certifications for executing work assignments.

Guidelines and Protocols

• Safeguard the confidentiality and safety of visitors and colleagues.
• Preserve the secrecy of exclusive resources and data.
• Adhere to corporation and sector directives and methodologies.
• Defend corporate apparatus, gear, machinery, or other resources in alignment with organizational guidelines and methodologies.
• Warrant that attire, nametags, and individual presentation are immaculate, sanitary, expert, and congruent with corporate directives and methodologies.
• Fulfill any additional job responsibilities as assigned by supervisors that are within reason.

Key Responsibilities

• Team Leadership: Supervise and lead the front office team, providing guidance, support, and training while promoting a positive, collaborative work environment.
• Guest Services: Welcome guests warmly, manage efficient check-in/out processes, and resolve guest issues promptly with high professionalism.
• Room Reservations: Coordinate with reservations for accurate room allocation and assist in managing inventory and rates to optimize revenue.
• Training and Development: Conduct staff training sessions to enhance skills in guest service and foster a culture of continuous improvement.
• Quality Control: Ensure adherence to all front office standards and conduct regular inspections of the lobby and desk areas for cleanliness and order.
• Communication: Maintain effective communication with housekeeping, maintenance, and other departments to ensure seamless service.
• Reports and Documentation: Generate and analyze performance metrics like guest satisfaction and occupancy while keeping accurate interaction records.
• Shift Management: Supervise front desk shifts, ensure adequate staffing, and handle or escalate complex situations as necessary.