Front Office Supervisor Wyndham Grand Manama

Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.

• Ensure that front desk staff adhere to hotel policies, procedures, and service standards.
• Monitor the daily performance of the front desk to ensure efficient and courteous guest service.
• Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
• Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.
• Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.
• Assist in training, coaching, and mentoring front desk staff to maintain high service standards.
• Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.
• Provide continuous feedback to staff and assist with performance evaluations.
• Assist with managing room inventory and ensuring accurate room status updates in the property management system.
• Help prepare shift reports, financial summaries, and other documentation as needed.
• Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.
• Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.
• Communicate important guest information to relevant departments, including special requests, preferences, and complaints.
• Attend regular meetings and participate in cross-departmental coordination efforts.
• Ensure the accurate processing of cash, credit card, and other payment transactions.
• Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.
• Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.
• Ensure compliance with hotel safety, security, and emergency procedures.