Fulfilment Specialist (Fixed Term)
Bupa Arabia
Posted on 11 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Overview
- Take end to end ownership for the resolution of all customer fulfilment enquiries (internal and external customers)
- Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
- Ensure the tracking of regulated documents via scanning and updating the customer fulfilment governance management system upon dispatch or return of post/e-docs
- Comply with all regulatory and governance requirements including FCA and Treating Customers Fairly
- Achieve all targets for contact handling, turnaround times and quality
- Sorting returned mail so that customers can be contacted for new addresses
- Contacting customers where mail has been returned to identify new contact details
- Participate in regular 1:1s and team meetings with your Manager
- Support new team members
- Be a role model for the team demonstrating outstanding personal br behaviours and performance
- Be a Customer Service Champion within the Fulfilment Team.
Desired Candidate Profile
Fresh graduates of the medical background are welcome to apply
Fluent English is a must
Excellent in using Microsoft Applications with Data Entry skills
Previous experience in the delivery of fulfilment services
A track record of achieving and exceeding productivity and quality targets in a high performing team environment
Highly customer focused and detail oriented
Excellent communication and multitasking skills are required with emphasis on achieving results and successful outcomes
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Administration
Keywords
- Fulfilment Specialist (Fixed Term)
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Bupa Arabia
Bupa s purpose is longer, healthier, happier lives and making a better world.br>As a leading global health and care company, we offer health insurance, medical br>subscription and other health and care funding products; we run care homes, br>retirement and care villages, primary care, diagnostic and wellness centres, br>hospitals and dental clinics. We also provide workplace health services, home br>healthcare, health assessments and long-term condition management services. br>We have 29M customers in 190 countries. With no shareholders, we invest our br>profits to provide more and better healthcare and fulfil our purpose. We employ br>almost 80,000 people, principally in the UK, Australia, Spain, Poland, New br>Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, Thailand, and the br>USA.