GECO Service Desk Advisor Vodafone

Employer Active

Posted 8 hrs ago

Experience

1 - 6 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What you ll do
  • Manage device forecasting and vendor relationships to ensure timely and accurate delivery.
  • Support operational activities and contribute to business continuity planning.
  • Design and improve processes to enhance service efficiency.
  • Prepare and contribute to monthly reporting and billing activities.
  • Act as a point of escalation for customer queries and complaints, ensuring resolution.
  • Facilitate team meetings and performance reviews, coaching team members on transaction quality.
  • Ensure adherence to Vodafone policies, privacy, and credit guidelines.
Who you are
  • at least 1 year of experience in customer service.
  • Ready to work for 1 year Unrenewed contract.
  • ITIL Certified with strong presentation and communication skills.
  • Proficient in PowerPoint and Excel.
  • Experienced in vendor management and service operations.
  • Able to work across cultures and influence decisions at senior levels.
  • Skilled in creating solutions, driving timelines, and managing dynamic business environments.
  • Clear and succinct communicator with a focus on execution and collaboration.
Not a perfect fit?
What's in it for you
  • Opportunity to work with global enterprise customers and senior leadership teams.
  • Exposure to strategic service transition and delivery functions.
  • Collaborative work environment with cross-cultural teams.
  • Involvement in process design and operational excellence initiatives.
  • Contribution to impactful customer experience improvements.
What skills you will learn
  • Advanced vendor and stakeholder management.
  • Strategic thinking and decision-making in service operations.
  • Process design and business continuity planning.
  • Effective communication and escalation handling.
  • Data analysis and reporting using Excel and PowerPoint

Desired Candidate Profile

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.br> As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.br> We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.br> #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Service Desk Advisor to support the delivery of world-class services to Global Enterprise Customers. This role is pivotal in managing daily operations related to Device Lifecycle Management (DLM), including vendor coordination, pricing updates, monthly billing reports, and device forecasting. The individual will contribute to business continuity, process design, and operational support, ensuring seamless service delivery across regional and global interfaces./p>

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Company Industry

  • Telecom
  • ISP

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • GECO Service Desk Advisor

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Vodafone

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.br> As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.br> We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.br> #VOIS #BeUnrivalled #CreateTheFuture

Read More

https://jobs.vodafone.com/careers/job/563018693257456