General Manager After-sales (Automotive)

Client of Hirelebanese

The ideal candidate should possess:

• Bachelor s degree in Business Administration, or in Automotive Engineering
• Minimum 10 years of progressive aftersales management experience in the automotive industry.
• Minimum 10 years of progressive experience in the automotive industry, with at least 5 years in a senior aftersales leadership role (Service Manager, Aftersales Director, General Manager, or similar).
• Extensive background in managing:
• Service workshops
• Parts and accessories operations
• Assembly & production teams
• Customer service front-line teams
• Proven ability to lead large, cross-functional teams (service advisors, technicians, parts staff, workshop controllers, warranty teams).
• Experience managing multi-location service centers or high-volume after-sales environments is a strong advantage.
• Deep understanding of:
• Diagnostic systems and software
• Vehicle service processes
• Repair quality assurance
• Warranty claim processes
• Workshop workflow optimization
• Preventive maintenance and repair scheduling
• Strong command of: P&L management/ Revenue forecasting/ Margin analysis/ Cost optimization / KPI tracking and reporting.