General Manager - Luxury Limousine Company

SSC Egypt

Key Responsibilities

• Oversee day-to-day operations: scheduling, dispatch, route planning, vehicle assignment, and on-time performance.
• Implement and maintain premium customer service standards and VIP protocols for chauffeurs and staff.
• Manage fleet condition and presentation standards, coordinating maintenance, detailing, and vehicle replacement schedules.
• Optimize fleet utilization and reduce empty miles through effective scheduling, dynamic dispatch, and route optimization.

Financial & Commercial Performance

• Develop and manage annual budgets, P&L, and financial forecasts.
• Drive revenue growth through corporate contracts, event partnerships, wedding and special-event business, and direct sales initiatives.
• Monitor KPIs (revenue per vehicle hour/day, utilization, average trip value, cost per mile, gross margin) and implement improvement plans.
• Control operating costs (fuel, maintenance, insurance, labor) and negotiate vendor contracts.

Sales & Client Relations

• Lead sales strategy to acquire and retain high-value corporate and private clients.
• Maintain key account relationships; serve as senior escalation point for VIP clients.
• Oversee marketing and brand positioning in collaboration with marketing/PR resources.

Staff Leadership & Development

• Recruit, train, and mentor chauffeurs, dispatchers, operations coordinators, and administrative staff.
• Set and enforce standards for grooming, conduct, confidentiality, and customer interaction.
• Implement performance management, coaching, and incentive programs to reduce turnover and raise service quality.
• Ensure drivers receive defensive driving, customer service, and privacy/confidentiality training.

Safety, Compliance & Risk Management

• Enforce safety policies, driver qualifications, licensing, and hours-of-service rules.
• Maintain compliance with local/state transportation regulations, permits, and commercial insurance requirements.
• Oversee accident response, investigation, and corrective action processes.
• Manage background checks, drug/alcohol testing programs, and vehicle inspection protocols.

Systems & Technology

• Oversee use and optimization of dispatch, CRM, booking, GPS, and vehicle telematics systems.
• Drive digitization initiatives for reservations, invoicing, and reporting to increase efficiency and customer convenience.