Genesis Mobile App Administrator

K20s Kinetic Technologies

Job Title: Genesis Mobile App Administrator

Location: Dubai, UAE
Experience: 5+ Years

Joining: Immediate preferred

Job Overview We re looking for an experienced Genesis Mobile App Administrator to own the day-to-day operations of the Genesis Mobile platform. You ll ensure high availability, resolve user issues, coordinate with vendors, and act as the bridge between IT, business, and Genesis support teams.

Key Responsibilities

1. Application Support & Maintenance

Handle L1 & L2 support for Genesis Mobile App users

Log, track, and drive resolution of high-priority incidents

Lead incident calls + give clear status updates to stakeholders during outages

Troubleshoot and resolve routine application issues quickly

2. Vendor & Stakeholder Management

Raise/track tickets with Genesis product support & external vendors

Ensure issues are resolved within defined SLAs

Be the single point of contact between end-users, internal IT, and Genesis support

3. System Monitoring & Governance

Monitor app health, performance, and availability proactively

Manage user access, roles, and permissions in the mobile environment

Must-Have Skills & Qualifications

5+ yrs in application administration/IT ops, preferably with mobile enterprise apps

Strong understanding of mobile app architecture, access management, and monitoring tools

Hands-on troubleshooting + root cause analysis mindset

Excellent communication to lead incident bridges and explain tech to business users

Solid grasp of ITIL/Incident Management frameworks & SLA tracking

Education: Bachelor s in IT/CS/Engineering preferred