German Customer Service Representative
Quantanite
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond to customer inquiries via phone, email, SMS, and online forms in a timely and professional manner.
Provide accurate and up-to-date information about products, services, and policies.
Address and resolve customer complaints and issues effectively and empathetically.Issue Resolution
Troubleshoot and resolve product-related issues, collaborating with other departments where necessary.
Escalate complex or unresolved cases to the appropriate teams for further support.
Capture and document customer feedback, suggestions, and recurring issues.
Share insights with internal teams to support process improvements and enhance the customer journey.Brand Advocacy
Maintain a positive, consistent, and professional brand voice across all customer interactions.
Strengthen customer trust and loyalty by delivering empathetic and solution-oriented support.
Desired Candidate Profile
Minimum 1 years experience in customer service or account management, ideally within a technical or contact centre environment.
Strong written and verbal communication skills.
Demonstrated ability to handle high-pressure situations while multitasking effectively.
Excellent problem-solving skills and attention to detail.
Proficiency with customer service software and systems.
Bilingual or trilingual with at least C1-level proficiency in Spanish, German, or French (in addition to English).
Bachelor s degree in a relevant field
Experience with quality assurance, process improvement, or review moderation.
Familiarity with e-commerce and customer service platforms (e.g., Shopify, Aircall, UPS, Slack, Kustomer, Emplifi).
Knowledge of social media platforms (Instagram, Facebook, Twitter) as customer service channels.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- German Customer Service Representative
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