German Supervisor - CSR
Intouch CX
Employer Active
Posted 17 hrs ago
Send me Jobs like this
Experience
1 - 2 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Supervise a team of technical support representatives, ensuring timely and effective resolution of customer issues.
- Act as the first point of escalation for complex technical support cases.
- Monitor team performance through KPIs, ticket response times, and customer satisfaction scores.
- Conduct regular 1-on-1s, coaching sessions, and performance evaluations.
- Collaborate with cross-functional teams to resolve persistent technical issues and relay customer feedback.
- Ensure proper documentation of troubleshooting steps, resolutions, and product knowledge in the support knowledge base.
- Assist in workforce scheduling, ticket assignment, and workload balancing.
- Train new team members and help develop support resources and documentation.
- Identify opportunities for process improvement and implement best practices in support workflows.
- Participate in hiring decisions, team meetings, and strategic planning for the support organization.
Desired Candidate Profile
- 1-2 years of experience in customer service, preferably in a supervisory or team lead role.
- Fluency in German and proficiency in English, both written and spoken.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Proven problem-solving and conflict resolution skills.
- Ability to work effectively in a fast-paced, office-based environment.
- Strong organizational and time management skills.
- Familiarity with customer service software and CRM systems.
- Demonstrated ability to motivate and develop team members.
- Flexibility to work various shifts as required.
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- German Supervisor - CSR
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com