Global Deductions Process Lead

MARS

What will be your key responsibilities?

• Own and define the global strategy, governance, and process design for the end-to-end deductions management cycle, including deduction capture, validation, investigation, resolution, and recovery.

• Establish and maintain global process standards, policies, and KPIs to ensure consistent and efficient deductions management across regions.

• Lead the global transformation roadmap for deductions processes by identifying leading practices and digital solutions.

• Drive the implementation and optimization of deductions technology platforms, including HighRadius and TPM (Trade Promotion Management) systems.

• Ensure seamless integration between TPM, ERP, and deductions management tools to improve visibility and reconciliation of trade-related deductions.

• Partner with Sales, Finance, Trade Promotions, and Customer teams to ensure accurate validation and resolution of deductions.

• Identify automation and analytics opportunities to reduce invalid deductions, accelerate resolution cycles, and improve recovery rates.

• Drive process standardization and governance across geographies while allowing minimal necessary local adjustments.

• Monitor performance through global KPIs, dashboards, and reporting, ensuring continuous improvement and operational excellence.

What are we looking for?

• Undergraduate degree in Accounting, Finance, or Business Administration.

• Professional certification (CPA, CA) or Master s degree preferred.

• 10+ years of experience in Order-to-Cash, Finance Operations, or Deductions Management in global FMCG organizations.

• Previous or current experience as a Global Process Owner (GPO) would be nice to have.

• Experience in Shared Services or BPO environments with global exposure.

• Deep expertise in the end-to-end deductions management cycle, including deduction creation, validation, investigation, settlement, and recovery.

• Experience in Global Delivery Models and Business Process Outsourcing environments preferred.

• Strong collaboration, stakeholder management, and changing leadership skills.

• Digital mindset with exposure to RPA, automation, analytics, and AI-driven receivables platforms.

• Strong hands-on experience with HighRadius.

• Experience with TPM systems and understanding of trade promotions and customer deductions.

• Experience working with ERP systems (SAP preferred) and integrated finance systems.

• Proven track record of leading global process improvements and transformation initiatives.

• Strong analytical capabilities, financial controls mindset, and stakeholder management skills.

• Proficiency in English.