Global Operations Business Analyst

Hawksford

Evaluating business processes, documenting requirements, uncovering areas for improvement and developing and implementing solutions.

Change Request and requirements analysis and documentation

Create and validate documentation produced

Implementation and rollout support for business users

Creation of test cases in readiness to carry out and support user testing

Collaboration with Project Manager, data analysts and Infrastructure teams

As-Is and To-Be Mapping: Documenting current business processes (as-is) and designing future state processes (to-be) to ensure current and future processes are fully explored, understood and catered for.

Requirements Gathering: Collecting detailed business requirements from stakeholders to ensure the items being delivered will meet the business needs

Stay abreast of new and emerging technologies to determine how they can enable business users to be more effective, productive or collaborative in their roles.

Play an active role in understanding the existing application stack, especially the M365 suite to support the recommendation of low-code, no-code solutions

Design and develop simple solutions in Power Apps based on business user requirements

Interpersonal Skills to Support Business Engagement: Build strong relationships with stakeholders to facilitate effective communication and collaboration

Documentation: Create comprehensive documentation, including business requirements, functional specifications, and process workflows

Adaptability: Being flexible and responsive to changing business needs and project requirements

Change Management: Supporting the implementation of new processes and systems, including training and communication to encourage adoption

Systems Analysis: Ability to understand application configurations and to recommend and make simple modifications.

Business Process Modelling: Familiarity in creating visual representations of business processes to recommend areas for improvement

Analytical Thinking: The ability to break down complex problems and develop effective solutions

Collaborate with the wider business managers and departments, to encourage ongoing engagement with Global Operations.

Work closely with Project Managers and other technical team leads to achieve project objectives and maximise the value derived from available budgets

Ensure we meet the Data protection standards across our global offices.