Global People Operations Specialist Unilever

What Will Your Main Responsibilities Be

As a Global People Operations Specialist, your role involves acting as the Single Point of Contact (SPOC) for Global HR Business Partners (HRBPs), ensuring seamless coordination and execution of HR operations across regions. This role is pivotal in managing and dispatching cases related to data quality and organizational restructuring, while maintaining strong alignment with regional hubs and global standards.

Here are the key responsibilities:

Service Management:

• Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
• Validate proper approvals
• Verify documents versus request
• Ensure no breach tickets
• Follow up on suspended tickets
• Ensure high CSAT
• Resolve tickets with proper quality standards
• manage incident escalations
• Ensure IT support tickets

Employee Records Management:

• Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
• Fill and validate mass upload templates with necessary employee details for mass data requests

Bonus Plan Administration:

• Maintain precise bonus plans for the Annual Pay Review (APR) process.
• Collaborate with finance and HR teams to ensure alignment.

Reporting and Audits:

• Generate reports for stakeholders based on their requirements.
• Support internal and external audits by providing HR system data.

Stakeholder Interaction:

• Engage with senior stakeholders to address HR-related matters.
• Foster positive relationships and effective communication.

Process Simplification and Data Accuracy:

• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
• Drive process simplification within HR operations.
• Promote data-based decision-making by ensuring accurate HR data management.

Accuracy and Compliance Audits:

• Conduct regular audits to maintain data accuracy and compliance within the HR team.

In summary, your role as a Global People Operation Specialist is pivotal in ensuring smooth HR operations, supporting Global HRBP, and maintaining accurate records across systems.

Skills:

• Purpose-Driven Mindset
• Data Literacy and Technology Skills
• Excellent Communication and Stakeholder Management
• Attention to Compliance and Legal Requirements
• Problem-Solving and Process Improvement
• Empathy and Employee-Centric Approach
• Attention to details & analytical Skills Leadership

You are energized by delivering fantastic results.

You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner s mindset, using data and insight to make decisions.

o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

o AGILITY: Explores the world around them, continually learning and developing their skills.