Global Tour Staff Manager

G Adventures

Workforce Planning & Staffing Strategy

• Plan and forecast annual and ongoing tour staff resource needs, analyzing departures by office and trip style to determine required numbers of CEOs, tour leaders, representatives and other on-tour personnel.

• Design and manage multiple staffing tiers, including full-time and part-time roles, to optimize workforce structure.

• Differentiate tour staff roles based on trip style and brand requirements, tailoring workforce solutions accordingly.

• Develop and implement strategies for efficient recruitment, onboarding, and training of tour staff to meet operational goals.

• Assist in recruitment and onboarding of Tour Staff management team members to build strong management capacity.

• Support region-specific travel style training and compliance with relevant requirements.

• Lead global change management initiatives related to tour staff operations, ensuring smooth adoption of new processes and technologies across regions.

Compensation, Budget & Resource Management

• Oversee compensation, perks, and benefits (salary, per diem, bonuses) to maintain market competitiveness and position the company and its brands as preferred employers.

• Manage the Tour Staff Administration budget, ensuring effective allocation and control of resources.

• Develop and maintain key performance indicators (KPIs) at a global level, using data analytics to inform strategic decisions and improve tour staff performance.

Staff Development & Performance Management

• Design, develop, and oversee growth and incentive programs for tour staff at all lifecycle stages, in partnership with brand teams.

• Support performance management and disciplinary processes for in-field tour staff managers.

• Assist in mentorship and coaching to support tour staff management teams to build leadership capacity and succession plans at all levels.

Tools, Resources & Operational Support

• Create and deploy operational tools and resources (e.g., CEO Field Guides, Google Sites, Polaris features) to support tour staff effectiveness.

• Develop and track efficiency metrics and targets for tour staff operations to drive continuous improvement.

• Contribute to department project management and continuous improvement initiatives.

• Provide in-field support and guidance to tour staff managers, including assistance with organizational structure design to optimize team capacity.

• Contribute to broader operational strategy and decision-making.

• Support external partnerships involving tour staff to enhance operational cooperation and representation.

Collaboration & Cross-functional Alignment

• Support multi-brand strategies by collaborating across brands to coordinate and manage tour staff initiatives.

• Collaborate with cross-functional departments to address the needs of internal tour staff stakeholders

• Coordinate with Global Talent teams to ensure all contracts, schedules, and policies for tour staff are accurate, up-to-date, and compliant.

• Partner with regional teams to establish global best practices for tour staff management.

• Act as a key community architect, fostering a vibrant and interactive environment for our CEOs. This includes proactive engagement on our Slack channels, facilitating connections between members, and strengthening relationships at virtual and in-person events to be a known, trusted resource for the CEO community.

Compliance, Risk & Crisis Management

• Support compliance with international labor laws and regulations affecting tour staff across all regions.

• Support crisis response plans related to tour staff, including emergency communication protocols and contingency staffing arrangements.

• Minimum 3 years of experience in the travel/hospitality industry.

• Minimum of 2 years experience leading tours preferred

• Willingness and ability to travel internationally approximately 4-5x per year

• Minimum 5 years team leadership experience, including minimum 2 years management experience, including motivating and inspiring teams.

• Proven experience in crisis management and duty of care provision.

• Experience designing and delivering training programs.

• Experience in office administration, problem solving, and organizational tasks.

• Strong skills in public speaking and delivering presentations.

• Proficient in collaboration with cross-functional teams and managing operational tools/resources.

• Excellent verbal and written communication skills.

• Demonstrated commitment to customer satisfaction.

• Ability to build relationships and work effectively with diverse global teams.