Goldstar - Samples Support Agent North America (Evening Shift)

Pens.com

u>Primary responsibilities/u>

• Process and manage sample requests from customers or clients through salesforce. This involves reviewing requests, verifying eligibility, and ensuring all necessary information is collected
• Address and resolve customer inquiries and issues related to sample orders, such as delivery problems or product questions.
• Provide clear and professional communication with customers, ensuring they receive timely updates on their sample requests and any issues are handled effectively.
• Ensure that the samples are sent out.
• Gather feedback from customers regarding the samples they receive to help improve the sample distribution process and product offerings.
• Maintain accurate records of sample requests, shipments, and customer interactions. This helps in tracking the status of each request and analyzing trends.
• Work closely with other departments, such as sales and marketing, to align sample distribution with promotional activities or campaigns.

u>Requirements & Qualifications/u>

• Attention to detail accuracy, reading, comprehension and listening skills are critical
• Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role
• Languages - Proficient written and oral (in English) is essential.
• Strong communicator A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential
• Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential
• A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential
• Excellent organization and time-management skills are also essential
• Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products. Experience using the Matrix/GOPA entry app is an advantage.