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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
1. Performance Management & Reporting
- Dashboard Creation: Design, develop, and maintain comprehensive dashboards for products and solutions using tools such as Excel and Power BI. These dashboards will track SLA (Service Level Agreement) and delivery performance, providing a clear, real-time view of operational efficiency.
- Reporting Templates: Create and manage standardized reporting templates to track the performance of various business stakeholders.
- Mobility Offer Governance: Act as a governance focal point for all mobility offers, ensuring they align with business rules and system capabilities.
2. System & Process Improvement
- System Gap Analysis: Proactively identify gaps and inconsistencies within the system that could lead to operational failures or inefficiencies.
- Solution Design: Design and propose effective solutions to improve system performance and prevent future issues.
- Preventive Actions: Investigate revenue loss incidents and design preventive actions to mitigate future financial impact.
3. Compliance & Auditing
- Misuse Escalation: Actively monitor for and escalate cases of system misuse or human error to the relevant teams.
- Waive Case Investigation: Investigate the root causes of solutions waive cases and develop preventive actions to address the underlying issues.
Desired Candidate Profile
3 or more years of experience
- Reporting and Analysis
- Excel and Power BI usage
- Problem-Solving Skills
- Detail Oriented
- Analytical Skills
- Communication Skills
- Stakeholder Management
- Process Acumen
Company Industry
- Telecom
- ISP
Department / Functional Area
- Administration
Keywords
- Governance Team Analyst
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Vodafone
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.