GRMS Manager - AV & Entertainment Technical Services

Wynn Al Marjan Island

About the Position:

Wynn Al Marjan Island is currently seeking a GRMS Manager AV and Entertainment Technical Services to join the resort s Warehouse team.

The primary duties and responsibilities of this role are:

• Develop and implement GRMS strategies aligned with brand standards and guest experience goals.

• Lead system design, vendor selection, and integration planning for GRMS infrastructure.

• Collaborate with IT, Facilities, and AV teams to ensure robust and scalable GRMS architecture.

• Operations & Maintenance

• Oversee daily operations of GRMS systems including control panels, sensors, switches, and networked devices.

• Monitor system performance and ensure timely resolution of alerts and guest-reported issues.

• Supervise preventive and corrective maintenance of GRMS and integrated AV systems.

• Maintain detailed documentation including service logs, schematics, and technical manuals.

• Team Leadership & Development

• Manage a team of GRMS Technicians, providing training, guidance, and performance evaluations.

• Coordinate staffing schedules and ensure readiness for VIP arrivals and special events.

• Foster a culture of technical excellence, safety, and guest-centric service.

• Safety & Compliance

• Ensure all GRMS installations comply with UAE electrical safety standards and Wynn protocols.

• Conduct regular inspections and audits to maintain system integrity and safety.

• Innovation & Integration

• Support the rollout of new GRMS features and guest-facing technologies.

• Lead testing and mock-ups for system upgrades and interface enhancements.

• Ensure seamless integration of GRMS with AV platforms such as Crestron, QLab, and Navigator CSC.