Grocery Operation Specialist

YFS

Responsibilities:

• Courier Quality Enhancement: Implement initiatives to improve courier service quality, ensuring timely and efficient deliveries while maintaining service excellence.
• On-Ground Checks: Conduct daily checks on operational activities, ensuring compliance with set standards and protocols.
• Earnings Review: Add, review, and check the earnings of the couriers, ensuring accuracy and fairness.
• Client Interaction: Meet and visit clients to address their specific needs and ensure satisfaction.
• Training and Development: Conduct training sessions for couriers to enhance their performance and ensure they meet operational demands and quality standards.
• Performance Optimization: Develop strategies to enhance courier performance metrics, including delivery speed, accuracy, and customer satisfaction.
• Uniform Compliance: Ensure uniform adherence among couriers, maintaining a professional and standardized appearance consistent with the company's brand image.
• Attendance and Fulfillment Rate Improvement: Enhance courier attendance and fulfillment rates through efficient scheduling and performance tracking.
• Operational Efficiency: Streamline fleet operations for maximum efficiency, minimizing idle time, optimizing routes, and enhancing overall productivity.
• Performance Oversight: Oversee the overall performance of on-ground operations, ensuring alignment with company standards and goals.
• Data Analysis and Reporting: Analyze fleet and courier data to derive insights, prepare comprehensive reports, and identify areas for improvement and strategic decision-making.