Grocery Operation Specialist
YFS
Posted on 9 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Courier Quality Enhancement: Implement initiatives to improve courier service quality, ensuring timely and efficient deliveries while maintaining service excellence.
- On-Ground Checks: Conduct daily checks on operational activities, ensuring compliance with set standards and protocols.
- Earnings Review: Add, review, and check the earnings of the couriers, ensuring accuracy and fairness.
- Client Interaction: Meet and visit clients to address their specific needs and ensure satisfaction.
- Training and Development: Conduct training sessions for couriers to enhance their performance and ensure they meet operational demands and quality standards.
- Performance Optimization: Develop strategies to enhance courier performance metrics, including delivery speed, accuracy, and customer satisfaction.
- Uniform Compliance: Ensure uniform adherence among couriers, maintaining a professional and standardized appearance consistent with the company's brand image.
- Attendance and Fulfillment Rate Improvement: Enhance courier attendance and fulfillment rates through efficient scheduling and performance tracking.
- Operational Efficiency: Streamline fleet operations for maximum efficiency, minimizing idle time, optimizing routes, and enhancing overall productivity.
- Performance Oversight: Oversee the overall performance of on-ground operations, ensuring alignment with company standards and goals.
- Data Analysis and Reporting: Analyze fleet and courier data to derive insights, prepare comprehensive reports, and identify areas for improvement and strategic decision-making.
Desired Candidate Profile
Qualifications:
- 1 : 3 years of prior experience in courier operations, logistics, or any related fields.
- Must be PC proficient and able to thrive in a fast -pace setting.
- Strong verbal and written communication skills.
- Strong interpersonal, supervisory, and customer service skills are required.
- Ability to multi-task, work under pressure, and meet deadlines required.
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Grocery Operation Specialist
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