Ground Operation Specialist

Ninja

Key Responsibilities:

• Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
• Ensure that newly onboarded captains are effectively trained in accordance with Ninja s operational standards.
• Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards.
• Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency.
• Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party.
• Reporting all captains issues.

• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively within a team and under minimal supervision.
• Basic proficiency in logistics software and Microsoft Office Suite.