Ground Operations / Rider Performance Coordinator Delivery Point

We're excited to announce an opportunity for a Ground Operations Coordinator to join our Food Transportation team!

Job Responsibilities:

• Ensure drivers comply with agreed regulations and uphold operational standards.

• Monitor key financial indicators, ensuring efficient handling of rider payments, pending dues.

• Oversee and assist in managing rider vacations.

• Work closely with the Fleet Performance Coordinator to enhance the Fill Rate and fleet efficiency.

• Oversee daily performance tracking, including SLAs, Revenue per Delivery Unit (RDU),

• Churn Rate, and Fill Rate. Ensure effective team communication, facilitating seamless collaboration across departments.

• Monitor driver compliance, ensuring all regulations and protocols are met.

• Conduct root cause analysis to identify operational challenges and propose solutions.

• Implement training programs for drivers and ensure proper documentation of training records.

• Manage the COD report, minimizing outstanding dues to maintain financial accuracy.

• Prepare performance reports, presentations, and operational materials to support decision-making.

• Apply updates and instructions from the clients, ensuring compliance.

• Track and validate team performance, ensuring accuracy in completed tasks and service quality.

  Languages: English, Bangla, Hindi/Urdu, and Arabic is essential

  If you're a dedicated professional with a passion for logistics and operational excellence, we'd love to hear from you.

  Job Type: Full-time

  Application Question(s):

  Are you currently located in Bahrain?

  Language: English, Bangla, Hindi, Urdu & Arabic (Preferred)