Group Operations Executive

Supreme Services Travel & Tourism

Main Responsibilities:

• Handle on-ground operations for groups, including hotel check-ins, coordination with reception, rooming lists, and group flow management
• Accompany groups during major activities, tours, events, and MICE programs when required
• Ensure buses, transportation, guides, and suppliers are aligned and on time
• Support the tour guide and assist with logistics, headcounts, schedules, and guest needs
• Coordinate with the Operation Coordinator for updated itineraries, manifests, and service orders
• Solve on-site issues professionally and efficiently
• Maintain high service standards and represent Supreme Travel in a professional manner
• Assist with VIP movement handling and special arrangements when assigned
• Prepare brief reports after each movement (issues, improvements, service notes)

Requirements:

• Bachelor s degree in Hospitality, Tourism, or Business
• Minimum 1 3 years of experience in tourism, events, hospitality, customer service, or operational field roles
• Strong communication and interpersonal skills
• Excellent written and spoken English
• Professional appearance and guest-handling skills
• Ability to work flexible hours, including weekends or evenings when groups arrive
• Strong problem-solving abilities and high sense of responsibility
• Ability to work under pressure and handle last-minute changes