Job Description

Roles & Responsibilities

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.p>

Guest Experience Agent

Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Guest Experience Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

About The Role

Guest Experience Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

What You Will Do

Welcome guests to ensure guests have a first and lasting impression along with a smooth arrival and departure experience.
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests to ensure maximum guest satisfaction while complying with all Four Seasons policies.
Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams.
Collaborate with the Guest Experience team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors.

Candidates must have English language proficiency (reading, writing & speaking).
Be part of a cohesive team with a singular focus on creating the best possible guest experience.
Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.
Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.
Excellent Training and Development opportunities.

What We Offer:

Competitive salary, wages, and a comprehensive benefits package

Excellent training and development opportunities

Complimentary dry cleaning for employee uniforms/ business attire.

Complimentary employee meals

Complimentary stays at Four Seasons properties (based on availability), with discounted meals.

Dental and medical/disability/life insurance

Retirement pension plan

Employee service awards

Annual employee party/social and sports events

Schedule & Hours

Full time job with 44 working hours a week.

Desired Candidate Profile

Have college degree preferably specializing in management or equivalent experience is required.

Have knowledge of Rooms & Front Office, labor control, merchandising, and accounting.

Have the ability to operate computer equipment and other Rooms & Front Office computer systems.

Have reading, writing and oral proficiency in the English language.

1+ years of previous experience in similar role in five-star luxury hotels

Guest Experience Agent Four Seasons Hotel

People Looking for Guest Experience Agent Jobs also searched