Guest Experience Agent Four Seasons Hotel

About the role:
The Guest Experience Agent at Four Seasons Resort Sharm El Sheikh plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Hotel Assistant Managers to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism.
• Accommodating special requests whenever possible.
• Daily guest interactions and resolving glitches.
• Assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Supporting the other departments during busy periods.

What you bring:

Required Skills & Knowledge:

• A working knowledge of division operations, typically gained through on-the-job experience.
• Ability to operate computer equipment and other department systems.
• Proficiency in reading, writing, and speaking English.

Experience & Expertise:

• More than one year of experience in related roles, with sufficient exposure to Rooms Division departments.
• Advanced computer skills, including experience with Opera systems, and strong guest service capabilities.

Guest Interaction & Service:

• Strong interpersonal skills, with a warm and welcoming approach to hotel guests.
• Provides exceptional, consistent service, adhering to the Golden Rule and maintaining guest satisfaction.

Complaint Handling & Problem Solving:

• Efficient in managing complaints and resolving issues, with creative and practical solutions to enhance service quality.
• Always maintains a positive attitude, even during challenging or busy periods.

Multi-tasking & Operational Involvement:

• Demonstrates the ability to multi-task and work effectively with diverse individuals and groups to ensure top-quality service.
• Actively participates in operations and role models excellent service to both guests and employees.