Guest Experience Agent

Accor

Employer Active

Posted 3 hrs ago

Experience

1 - 7 Years

Job Location

Morocco - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Warmly welcome and greet customers, giving them a positive first impression.
  • Assisting guests with check-in, check-out, and answering their questions throughout their stay.
  • Anticipate customer needs and respond to them quickly and efficiently.
  • Address customer complaints and concerns with empathy and professionalism.
  • Ensure coordination with other departments to guarantee a seamless customer experience.
  • Provide information on local attractions, restaurants and activities.
  • Process payments and manage reservations accurately
  • Maintain a clean and organized reception area
  • Ensure compliance with all safety and security procedures
  • Contribute to the continuous improvement of customer services and operational processes.

    • Desired Candidate Profile

    You have proven experience in customer service and have demonstrated your ability to satisfy customers in an exceptional manner.

    • Excellent communication skills in Arabic, French and English
    • Strong problem-solving skills and attention to detail
    • My mastery of computer systems and ability to quickly learn new software.
    • Flexibility to work irregular hours, including weekends and holidays.
    • High school diploma or equivalent; degree in hospitality, tourism or a related field preferred.
    • Prior experience in the hotel and restaurant industry is an asset.
    • Knowledge of Casablanca and Moroccan culture to enhance the customer experience.
    • A good knowledge of customer relationship management (CRM) software is an asset.
    • Understanding of hotel industry standards and best practices
    • Ability to remain calm and professional in high-pressure situations
    • Positive attitude and willingness to go the extra mile for clients.

    Company Industry

    • Hotels
    • Hospitality

    Department / Functional Area

    • Chefs
    • F&B
    • Housekeeping
    • Front Desk

    Keywords

    • Guest Experience Agent

    Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

    Accor

    Join a hotel that's part of the Accor network, a group that brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. Opportunities for growth and development abound. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Have the opportunity to become a Heartist, and let your heart guide you in this world where life beats stronger.

    Read More

    https://jobs.smartrecruiters.com/Accor/744000129295325-guest-experience-agent-h-f-

    Similar Jobs

    Guest Experience Agent

    Guest Service Agent

    Guest Relation Manager

    Guest Relations Agent

    Guest Relation Agent

    View All
    • Home
    • Jobs in Morocco