Guest Experience Expert
Marriott
Employer Active
Posted 4 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Sheraton Jumeirah Beach Resort is looking for a Guest Experience Expert to deliver exceptional guest service and create memorable stay experiences. The role focuses on ensuring smooth check-in and check-out processes, handling guest inquiries efficiently, and maintaining the high service standards synonymous with Marriott International.
Key Responsibilities
- Welcome guests warmly and ensure a seamless check-in and check-out process.
- Handle guest inquiries, requests, and feedback promptly and professionally.
- Provide information about hotel services, amenities, and local attractions.
- Maintain accurate guest records and handle billing, payments, and reports efficiently.
- Anticipate guest needs and deliver thoughtful, proactive service throughout their stay.
- Collaborate with other departments to resolve issues and enhance guest satisfaction.
- Uphold hotel policies, safety standards, and confidentiality at all times.
- Maintain a professional appearance and communicate courteously with guests and colleagues.
- Support operational duties, including handling luggage, room coordination, and VIP arrangements when needed.
Skills Set
- Front Desk and Guest Relations
- Communication and Interpersonal Skills
- Customer Service Excellence
- Reservation and Billing Systems
- Problem Solving and Complaint Handling
- Teamwork and Time Management
Desired Candidate Profile
Ideal Profile
- High school diploma or equivalent qualification.
- Previous hospitality or front-office experience preferred but not required.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Positive, guest-focused attitude with the ability to multitask.
- Comfortable standing or walking for extended periods.
- Fluency in English; additional languages are an advantage.
Company Industry
Department / Functional Area
Keywords
- Guest Experience Expert
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Marriott
Marriott International is a global leader in hospitality, operating more than 8,000 hotels across 139 countries. Sheraton Hotels & Resorts, a flagship brand, has been bringing people together since 1937. At Sheraton Jumeirah Beach Resort, associates are inspired to create meaningful guest experiences through thoughtful service, teamwork, and a genuine sense of community.