Guest Experience Expert
Marriott
Employer Active
Posted on 18 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Assist guests across check-in, check-out, and general front-office operations
Respond promptly to guest requests and coordinate solutions with relevant departments
Provide local area recommendations, hotel services information, and activity highlights
Prepare reports, update records, and support daily operational tasks
Move between multiple service points to maintain smooth guest flow
Ensure adherence to safety, cleanliness, and security standards throughout shift
Maintain professional communication, uniform standards, and personal grooming
Protect company assets, maintain confidentiality, and follow all policies
Support team members to achieve department targets and service goals
Anticipate guest needs to enhance overall satisfaction
Handle additional tasks assigned by supervisors
Skills Set
- Guest relations
- Front desk operations
- Communication
- Problem-solving
- Multitasking
- Service coordination
- Record management
- Hospitality etiquette
- Team collaboration
- Local area knowledge
Why Join Us
- Be part of Sheraton s global community built on belonging and connection
- Comprehensive training, development, and growth paths within Marriott International
- Supportive, multicultural workplace culture
- Opportunities to advance across over 30 Marriott brands worldwide
Desired Candidate Profile
Previous experience in front office, guest relations, or customer-facing hospitality roles
Strong communication and service-focused attitude
Ability to multitask and work across several departments
Professional appearance and guest-centered approach
Comfortable standing and moving throughout long shifts
Good problem-solving and teamwork capabilities
Friendly, proactive, and committed to service excellence
Company Industry
Department / Functional Area
Keywords
- Guest Experience Expert
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Marriott
Sheraton Mall of the Emirates Hotel Dubai is part of Marriott International s premium portfolio. With more than 400 Sheraton communities worldwide, the brand is known for creating spaces where people gather, connect, and feel welcome. Sheraton focuses on delivering warm, thoughtful service backed by Marriott s global standards, offering employees an inspiring environment to build a long-term hospitality career.