Guest Experience Expert

Marriott

Job Title
Guest Experience Expert Sheraton Jumeirah Beach Resort Marriott International Dubai, UAE
Job Description
Guest Experience Expert Sheraton Jumeirah Beach Resort Marriott International Dubai, UAE

Position Overview
Sheraton Jumeirah Beach Resort is looking for a Guest Experience Expert to deliver exceptional guest service and create memorable stay experiences. The role focuses on ensuring smooth check-in and check-out processes, handling guest inquiries efficiently, and maintaining the high service standards synonymous with Marriott International.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Welcome guests warmly and ensure a seamless check-in and check-out process.
* Handle guest inquiries, requests, and feedback promptly and professionally.
* Provide information about hotel services, amenities, and local attractions.
* Maintain accurate guest records and handle billing, payments, and reports efficiently.
* Anticipate guest needs and deliver thoughtful, proactive service throughout their stay.
* Collaborate with other departments to resolve issues and enhance guest satisfaction.
* Uphold hotel policies, safety standards, and confidentiality at all times.
* Maintain a professional appearance and communicate courteously with guests and colleagues.
* Support operational duties, including handling luggage, room coordination, and VIP arrangements when needed.

Ideal Profile

* High school diploma or equivalent qualification.
* Previous hospitality or front-office experience preferred but not required.
* Excellent communication and interpersonal skills.
* Strong problem-solving ability and attention to detail.
* Positive, guest-focused attitude with the ability to multitask.
* Comfortable standing or walking for extended periods.
* Fluency in English; additional languages are an advantage.

Skills Set

* Front Desk and Guest Relations
* Communication and Interpersonal Skills
* Customer Service Excellence
* Reservation and Billing Systems
* Problem Solving and Complaint Handling
* Teamwork and Time Management

Why Join Us

* Work in one of Dubai s most iconic beachfront resorts under the world-renowned Sheraton brand.
* Join Marriott International s global network with limitless career development opportunities.
* Enjoy a supportive, inclusive work environment focused on growth and learning.
* Competitive pay and benefits including accommodation, meals, and training programs.
* Be part of The World s Gathering Place where you can connect, belong, and grow.