Guest Experience Host
Travel and Leisure co.
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
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Greeting and registering of owners and guests
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Providing information on local area attractions
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Completion of all department-related paperwork
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Using all communication equipment, including telephones, facsimiles and computers
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Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
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Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
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Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
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Clearly articulate the benefit of travelling within Travel & Leisure's community
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Meet targets and KPI's as set by the business
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This role requires you to be available for weekend and public holiday shifts.
Desired Candidate Profile
To be successful in this role, you will be:
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Previous experience within a similar hotel position
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Genuine passion for customer service and the local area
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Excellent communicator with strong interpersonal skills
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Enthusiastic, self-motivated and positive individual
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Arabic and English
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Immaculate presentation and professional grooming standards
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High levels of computer literacy
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Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
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Have the ability to recognise and solve problems in the workplace
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Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Company Industry
- Travel
- Tourism
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Guest Experience Host
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Travel and Leisure co.
Travel + Leisure Co. is the world s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.