Guest Experience Supervisor
Hilton
Employer Active
Posted 8 hrs ago
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Experience
1 - 3 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
Manage pre-arrival communications and special requests, anticipating guest needs.
Handle VIP and repeat guest recognition programs with attention to detail and discretion.
Train, coach, and motivate the team to maintain LXR service standards.
Analyze guest feedback, implement service improvements, and celebrate success stories.
Desired Candidate Profile
Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
A genuine passion for creating meaningful guest connections.
Excellent communication, problem-solving, and organizational skills.
Strong presence, emotional intelligence, and the ability to lead by example.
Fluency in English is essential; additional languages are an advantage.
Company Industry
Department / Functional Area
Keywords
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Hilton
At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi s mangrove lagoon.