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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a friendly and customer-focused Guest Relation Agent (Emirati Talent) to join our team in Abu Dhabi, United Arab Emirates. As a Guest Relation Agent, you will be the face of our organization, ensuring that our guests have an exceptional experience from the moment they arrive until their departure.
- Welcome and greet guests upon arrival, providing a warm and professional first impression
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
- Respond to guest inquiries, requests, and concerns in a timely and courteous manner
- Provide information about hotel amenities and services.
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Maintain accurate guest records and update information in the hotel's management system
- Handle guest complaints and work towards satisfactory resolutions
- Promote and upsell hotel services and facilities when appropriate
- Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
- Assist with special events and VIP guest arrangements as needed
Desired Candidate Profile
Emirati nationality is required for this position
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field is preferred
- Excellent communication skills in both Arabic and English
- Strong customer service orientation with a friendly and empathetic demeanor
- Previous experience in hospitality or customer service is preferred
- Proficiency in computer systems
- Demonstrated problem-solving abilities and attention to detail
- In-depth knowledge of UAE culture, traditions, and local attractions
- Cultural awareness and sensitivity to diverse guest needs
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong interpersonal skills and the ability to work effectively in a team environment
- Professional appearance and demeanor at all times
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relation Agent
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