Guest Relation Agent

AccorHotel

Reporting to the Front Office Manager, the Guest Relation Agent is primarily responsible for ensuring we provide the highest level of guest service to all our guests.

The Guest Service Agent will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay.

• Demonstrates that all Front Office Standard Operating policies and procedures are performed in all interactions.
• Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand standards.
• Remains observant and responds to each guest who approaches the Reception/Front Desk.
• Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression.
• Maintains a perpetual presence on the Reception/Front Desk throughout the hours of the shift.
• Greets all guests courteously, using the guest s name whenever possible.
• Follows Hotel s telephone etiquette standards.
• Enrollment of new loyalty members and updates certificate maintenance when applicable.
• Drives Rate and RevPAR through up-selling room brand.
• Adheres to and promotes the Company s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures.
• Assist with other responsibilities and duties in the absence of a team member or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.