Guest Relation Manager Five Keys Hospitality Services LLC

Employer Active

Posted 10 hrs ago

Experience

3 - 5 Years

Monthly Salary

AED 6,000 - 10,000 ($1,621 - $2,701)

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Develop and implement innovative guest engagement strategies that enhance the overall experience and foster loyalty.
  • Act as the primary point of contact for VIP guests, ensuring personalized service and swift resolution of any issues.
  • Conduct regular inspections of guest facilities and services to maintain high standards and identify areas for improvement.
  • Analyze guest feedback data to identify trends and implement action plans to address concerns effectively.

Desired Candidate Profile

  • Bachelor's degree in Hospitality Management or related field is preferred for a solid foundation in guest service principles.
  • At least 5 years of experience in a guest relations or customer service role, with a proven track record in a luxury environment.
  • Certifications in customer service excellence or hospitality management can set candidates apart from the competition.
  • Previous experience in a leadership position demonstrates the ability to manage and inspire a team effectively.

Employment Type

    Full Time

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Event Planning
  • Customer Experience Manager
  • Customer Service
  • Client Relations Manager
  • Guest Satisfaction Director
  • Team Leadership
  • Guest Experience Specialist
  • Conflict Resolution

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Five Keys Hospitality Services LLC

Krishna - HR

Dar Al Salam Building, Level 10, Office 1062, Al Danah 9, Abu Dhabi, UAE 22204 Abu Dhabi - UAE, Abu Dhabi, United Arab Emirates (UAE)

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