Guest Relation Officer Female
Client of Kaavi Recruitment Consultancy
Posted on 24 Sep
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Experience
1 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Min 1 to 3 years experience as a GRO in 4/5 star hotel
Hotel Degree or Diploma is Must
Opera knowledge
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Desired Candidate Profile
Min 1 to 3 years experience as a GRO in 4/5 star hotel
Hotel Degree or Diploma is Must
Opera knowledge
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Administration
Keywords
- Guest Relation Officer Female
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Client of Kaavi Recruitment Consultancy