Guest Relation Officer

Confidential Company

Job Purpose To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones. Key Responsibilities Greet and welcome customers confidently and professionally. Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments. Assist customers until a sales Consultant becomes available. Follow up with customers two days after their visit to ensure a high level of customer service. Capture walk-in customer details, enter them in the system as leads, and report daily to the line manager. Create leads in Salesforce and transfer them to the Sales Consultant. Ensure all leads are converted and report progress to the manager. Generate leads from telephone inquiries and forward them to the Sales Team. Ensure all incoming calls are answered within three rings and transferred to the right person within 45 seconds. Submit showroom tracker, first visit survey reports, SSI reports, telephone inquiry reports, delivery follow-up reports, and other required reports in a timely manner. Monitor and report any unusual activities occurring in the showroom. Support the Delivery In-Charge/Delivery Manager with: Receiving vehicles in Oracle and updating the Stock Ageing report (daily) Arranging showroom display vehicles and updating the ageing report (weekly/biweekly) Conducting physical stock checks (weekly) Maintaining and handling test drives (daily) Keeping records of maintenance for the fleet of test drive vehicles Prepare test drive vehicles for Sales Executives. Collect and forward customer feedback to the Branch Manager daily. Assist in coordinating required maintenance and support suppliers. Maintain stock inventory of supplies and report to line manager regularly.