Guest Relation Officer
AccorHotel
Employer Active
Posted on 13 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet and welcome guests with genuine hospitality and professionalism.
- Assist guests with check-in and check-out processes efficiently.
- Manage guest requests, complaints, and feedback promptly and courteously.
- Provide information about hotel services, facilities, and local attractions.
- Coordinate with various hotel departments to ensure guest satisfaction.
- Maintain guest records and follow up on guest concerns to enhance service quality.
- Build strong relationships with guests to encourage repeat visits and positive reviews.
Desired Candidate Profile
Previous experience in a similar guest relations or customer service role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills in English; Arabic language skills are a plus.
- Strong problem-solving skills and the ability to handle difficult situations calmly.
- Friendly, approachable, and professional demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Familiarity with hotel management software is an advantage.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relation Officer
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