Guest Relation Supervisor

AccorHotel

Posted on 30 Apr

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
  • Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
  • Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
  • Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
  • VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
  • Reporting: Maintain records of guest interactions and prepare reports for management.

Desired Candidate Profile

Bachelor s degree in Hospitality Management or a related field.

  • Previous experience in a guest relations or customer service role, preferably in hospitality.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in multiple languages is a plus.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Guest Relation Supervisor

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AccorHotel

Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options.

https://jobs.smartrecruiters.com/AccorHotel/744000123644831-guest-relation-supervisor

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