Guest Relation Supervisor
AccorHotel
Employer Active
Posted 17 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
- Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
- Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
- Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
- VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
- Reporting: Maintain records of guest interactions and prepare reports for management.
Desired Candidate Profile
Bachelor s degree in Hospitality Management or a related field.
- Previous experience in a guest relations or customer service role, preferably in hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in multiple languages is a plus.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Guest Relation Supervisor
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