Guest Relations Agent Front Desk Hospitality

Accor Group

Job Title
Guest Relations Agent Front Desk Hospitality Dubai, UAE
Job Description
Guest Relations Agent Front Desk Hospitality Dubai, UAE

Position Overview
Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality.

Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Gender: Female preferred
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview Guest Service and Front Office Support
As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment.

What You ll Do

* Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression
* Engage first-time visitors with friendly conversation and hotel orientation
* Provide detailed information on hotel facilities, promotions, and local attractions
* Ensure compliance with departmental service standards and safety policies
* Support smooth communication between guests and internal departments
* Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner
* Uphold cleanliness and presentation standards at the front desk and lobby area
* Perform additional front office duties as assigned by supervisors

Ideal Profile Front Office and Guest-Facing Professionals

* Previous experience in guest services or front desk role is required
* Presentable appearance with excellent interpersonal and verbal communication skills
* Ability to handle guest inquiries professionally and empathetically
* Comfortable working in high-pressure environments with strong multitasking abilities
* A collaborative team player with a calm and courteous demeanor
* Highly responsible, punctual, and attentive to guest needs
* Female candidates preferred for this position (as per operational requirements)

Why Join Us Work with Accor in Dubai

* Employee benefit card offering worldwide hotel discounts
* Access to Accor s learning and development programs
* Internal promotion and international mobility opportunities
* Be part of a service-oriented, inclusive culture
* Join a team that makes a real impact through social and environmental initiatives