Guest Relations Agent
AccorHotel
Employer Active
Posted on 30 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Duties:
- Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
- Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
- Check the lobby area in regards to cleanliness, light, ashtray, brochures , take on spot necessary action.
- Follow up on the last day operation: VIP guest didn t show up, any case to follow up. Take the necessary actions on any pending actions.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
- Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
- Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
- Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
- Prepare the TOP VIP s C-Out:
- Make sure that the bills are revised.
- Contact the guest for departure arrangements: transportation, packing, late C-Out.
- To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
- Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.
Desired Candidate Profile
Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Previous experience as a Butler is a must
- Fluency in English, and at least one additional language
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Micros-Fidelio Property Management System an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relations Agent
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