Guest Relations Agent
Accor Group
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You ll Do
* Greet and assist guests with personalized, attentive service
* Respond promptly to guest requests, questions, and special needs
* Anticipate guest requirements and deliver proactive solutions
* Coordinate all VIP arrivals, departures, and special requests
* Handle and resolve guest complaints with professionalism and care
* Maintain strong communication between guests and hotel staff
* Promote hotel amenities, services, and special programs
* Ensure guest satisfaction through follow-ups and feedback collection
Ideal Profile
* Previous experience in guest relations or customer service within hospitality
* Diploma or degree in Hospitality Management, Business Administration, or related field
* Excellent communication, active listening, and problem-solving skills
* Flexible to work varying schedules including weekends and holidays
* Professional, well-groomed, and highly responsible
* Fluency in English required; proficiency in German is an advantage
Company Industry
Department / Functional Area
Keywords
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