Guest Relations Agent
Accor Group
Employer Active
Posted 22 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Summary
The Guest Relations Agent Accor Dubai will be based at Rixos The Palm, a luxury family beach destination on Palm Jumeirah. The role is focused on delivering exceptional guest service, ensuring VIP arrivals and departures run smoothly, and maintaining personalized communication with guests to enhance their overall stay. This position is essential in upholding Accor s high service standards and creating memorable guest experiences.
What You ll Do
- Greet and assist guests with personalized, attentive service
- Respond promptly to guest requests, questions, and special needs
- Anticipate guest requirements and deliver proactive solutions
- Coordinate all VIP arrivals, departures, and special requests
- Handle and resolve guest complaints with professionalism and care
- Maintain strong communication between guests and hotel staff
- Promote hotel amenities, services, and special programs
- Ensure guest satisfaction through follow-ups and feedback collection
Desired Candidate Profile
Previous experience in guest relations or customer service within hospitality
Diploma or degree in Hospitality Management, Business Administration, or related field
Excellent communication, active listening, and problem-solving skills
Flexible to work varying schedules including weekends and holidays
Professional, well-groomed, and highly responsible
Fluency in English required; proficiency in German is an advantage
Company Industry
Department / Functional Area
Keywords
- Guest Relations Agent
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Accor Group
Accor is one of the world s leading hospitality groups, bringing together over 45 brands and 5,500 hotels globally. In Dubai, Accor operates a portfolio of award-winning properties including Rixos The Palm, renowned for its luxury beachside setting and family-friendly experiences. As a Heartist, every team member is empowered to deliver heartfelt hospitality and contribute to Accor s vision of responsible, innovative, and guest-focused service.