Guest Relations Agent
The First Group Hospital...
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guests needs and anticipate their unstated ones.
Expect and react promptly to guests requirements and inquires.
Actively listen and resolve guests complaints.
Oversee and coordinate all arrivals and departures of special guests (VIPs).
Coordinate and manage communication between guests and staff .
Promote all amenities, conveniences and programs offered.
Skills and Qualifications
Relevant experience as Guest Relations or similar is an asset.
Diploma/ BS degree in hospitality management, business administration or related field.
Excellent problem resolution skills along with outstanding communication and active listening skills.
Ability to work flexible hours.
Highly responsible and reliable with a professional presentation.
Desired Candidate Profile
Relevant experience as Guest Relations or similar is an asset.
Diploma/ BS degree in hospitality management, business administration or related field.
Excellent problem resolution skills along with outstanding communication and active listening skills.
Ability to work flexible hours.
Highly responsible and reliable with a professional presentation.
Company Industry
Department / Functional Area
Keywords
- Guest Relations Agent
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The First Group Hospital...
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint. Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction. At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.