Guest Relations Executive

Talentmate

Responsibilities

• Welcome guests warmly and provide personalized assistance to ensure satisfaction.
• Resolve guest complaints effectively, ensuring issues are addressed promptly and professionally.
• Coordinate with various departments to fulfill guest requirements and enhance their experience.
• Keep records of guest interactions and transactions in our database.
• Provide guests with accurate information regarding services, activities, and any ongoing promotions.
• Assist in organizing and coordinating guest events and special occasions.
• Prepare and manage feedback reports from guests and make recommendations for process improvement.
• Train and supervise junior staff regarding guest service standards and operations.
• Develop and maintain strong relationships with repeat guests to promote loyalty.
• Assist guests with special needs or requests to ensure accessibility and comfort.
• Contribute to team efforts by accomplishing related tasks as needed.
• Ensure compliance with company policies, quality standards, and federal laws.

Requirements

• Proven experience in guest relations or customer service preferred.
• Exceptional communication and interpersonal skills with a friendly demeanor.
• Ability to resolve conflicts and provide practical solutions promptly.
• Strong organizational skills and the ability to multitask efficiently.
• High school diploma or equivalent; a degree in hospitality is a plus.
• Proficiency in Microsoft Office and CRM systems is advantageous.
• Flexibility to work various shifts, including evenings, weekends, and holidays.