Guest Relations Manager

AccorHotel

Employer Active

Posted 9 hrs ago

Experience

5 - 7 Years

Job Location

Algeria - Algeria

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Main tasks:

  • Warmly welcome customers, VIP customers, regulars and groups
  • To ensure personalized care throughout the clients' day
  • Supporting clients with their specific requests
  • Maintain an active presence in the various areas of the hotel
  • Ensuring the quality of the customer experience at every stage of the day
  • Anticipating customer needs and proposing tailored solutions
  • Collect customer feedback and follow up on comments
  • Managing complaints and claims with professionalism and responsiveness
  • Collaborating with the various hotel departments (reception, housekeeping, catering, maintenance, security, etc.)
  • Participate in daily operational briefings.
  • Participate in customer loyalty.
  • To contribute to the continuous improvement of service quality.
  • Monitor customer satisfaction platforms.
  • Ensuring the application of luxury hotel standards and values

Desired Candidate Profile

Desired profile:

  • Minimum Bac +2 (two years of post-secondary education), training in hospitality, tourism, communication, management or a top business school
  • Over 5 years of experience in a luxury hotel establishment
  • Excellent command of French and English; any other language proficiency would be an asset.
  • Knowledge of international luxury hotel standards

Required skills:

  • Excellent sense of hospitality and customer service.
  • Very good interpersonal and communication skills.
  • Handling difficult situations and complaints.
  • Sense of organization and responsiveness.
  • Ability to work under pressure.
  • Good presentation and excellent diction.
  • Proficiency in computer tools and hotel software.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Guest Relations Manager

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AccorHotel

Join a hotel that is a member of the Accor network, whose group brings together more than 5,500 hotels, 10,000 restaurants and lifestyle destinations in 110 countries.

Here, we believe in you and what you bring to the table.

Opportunities for development and growth are numerous. Every project, every action contributes to creating a positive and memorable impact for our clients, our colleagues, and also for our planet.

Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000127519251-guest-relations-manager

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