Guest Relations Manager

AccorHotel

Posted 30+ days ago

Experience

1 - 4 Years

Job Location

Amman - Jordan

Education

Diploma(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description

What you will be doing?

  • Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
  • Deal effectively with any guest comments and or / complaints taking full ownership of the situation
  • To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly
  • Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results
  • Provide a warm welcome to the guests, and oversee VIP arrivals and departures.
  • Keeps an updated record of the guests information in the system and handle complaints and concerns.
  • Provides managerial support for Front Desk, Fairmont Gold and Guest Services in the daily operational duties for these areas

Desired Candidate Profile

Qualifications

Your experience and skills include:

  • Previous experience in a similar role is an asset in a 5 star hotel setting
  • Knowledge in Opera system
  • Strong interpersonal and communication skills with a passion for service

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Guest Relations Manager

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AccorHotel

Company Description

Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Manager.

https://jobs.smartrecruiters.com/AccorHotel/744000077165865-guest-relations-manager