Guest Relations Manager

Orascom Development Egypt

Employer Active

Posted 3 hrs ago

Experience

4 - 6 Years

Job Location

Egypt - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Own and manage the full guest journey from pre arrival to post departure across all touchpoints.
2. Act as the primary escalation point for guest feedback, complaints, and special requests.
3. Monitor, analyze, and improve Guest Review Index (GRI), NPS, and satisfaction scores.
4. Develop and implement guest experience standards, SOPs, and service rituals.
5. Collaborate with Operations, Housekeeping, F&B, Maintenance, and Security teams to ensure seamless service delivery.
6. Lead personalized guest engagement initiatives, loyalty programs, and recognition moments.
7. Oversee digital guest experience tools (guest apps, messaging platforms, CRM systems).
8. Ensure consistent brand tone, service language, and emotional connection across the property.
9. Conduct regular service audits, mystery guest reviews, and quality walks.
10. Analyze guest feedback data and translate insights into actionable improvements.
11. Support opening phases, renovations, and service transformation projects.
12. Manage VIP, long stay, and repeat guest programs.
13. Train and coach teams on guest interaction, service recovery, and emotional intelligence.

Desired Candidate Profile

- Bachelor s degree in hospitality management, Business Administration, or related field.

- Minimum 4 6 years of experience in hospitality, property management, or guest experience roles.

- Proven experience in guest relations, service excellence, or quality management.

- Strong understanding of luxury, lifestyle, or serviced property standards.

-Experience with PMS, CRM, and guest experience platforms.

Company Industry

  • Real Estate

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Guest Relations Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Orascom Development Egypt

https://www.orascomdh.com/careers/all-current-opportunities