Guest Relations Manager
Accor Group
Employer Active
Posted 13 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Core Duties
- Deliver upscale guest service experiences from arrival to departure
- Greet guests upon arrival and oversee check-in and check-out procedures
- Manage reservations, daily bookings, and ensure rooms are prepared on time
- Coordinate luggage collection, storage, and special requests for VIP, elderly, children, and disabled guests
- Monitor guest requests, in-room dining, and promptly resolve issues or complaints
- Act as liaison between guests and hotel departments to ensure service consistency
- Promote hotel amenities, dining options, and loyalty programs to guests
- Lead and manage guest relations team, including reception and concierge staff
- Review team performance and prepare regular service reports
- Work closely with housekeeping and F&B teams to ensure a comfortable guest experience
- Assign daily tasks, monitor progress, and ensure service standards are upheld
- Analyze guest feedback from reviews and suggest strategies for service improvement
- Maintain strong relationships with regular guests and provide personalized experiences
- Recommend local dining, shopping, and sightseeing options to enhance guest stays
Desired Candidate Profile
Previous experience as Guest Relations Manager or in a senior guest services role within luxury hospitality
Strong leadership, organizational, and communication skills
Guest-focused personality with excellent problem-solving abilities
Knowledge of front office systems, reservations, and financial transactions
Ability to manage and motivate a multicultural team effectively
Strong awareness of local attractions, dining, and cultural offerings
Fluency in English; knowledge of Arabic or other languages is an advantage
Flexible and able to work shifts, weekends, and holidays as required
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relations Manager
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Accor Group
La Cigale Hotel is a five-star luxury property in central Doha featuring 225 rooms and suites, nine dining outlets, nightlife venues, two ballrooms, a gym, spa, and an indoor pool. Managed by Accor, the hotel blends modern sophistication with world-class hospitality, making it a landmark destination for both business and leisure travelers.