Guest Relations Officer
Accor Group
Employer Active
Posted 21 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet, welcome, and assist guests with warmth and professionalism upon arrival.
Anticipate guest needs and deliver personalized solutions to enhance satisfaction.
Manage check-in and check-out procedures efficiently and accurately.
Handle guest inquiries, complaints, and special requests promptly and courteously.
Provide detailed information about hotel services, facilities, and local attractions.
Promote hotel offers and loyalty programs to enhance guest engagement.
Ensure guest preferences and profiles are accurately updated in the property management system.
Support front office operations, including reservations, billing, and cashiering functions.
Maintain lobby presence and assist guests proactively at all times.
Collaborate with concierge and other departments to arrange transportation, dining, or activity requests.
Monitor the cleanliness and presentation of the lobby and guest-facing areas.
Adhere to hotel policies, health and safety regulations, and brand standards.
Handle cash and billing operations with precision and transparency.
Participate in shift briefings, meetings, and internal communication updates.
Assist in emergency situations following established hotel procedures.
Desired Candidate Profile
Diploma or degree in Hospitality Management or related field preferred.
Previous experience in guest relations, front office, or customer service in a 4 5 star hotel.
Excellent communication and interpersonal skills.
Proficient in Opera or similar property management systems.
Strong multitasking and problem-solving abilities.
Fluent in English; additional languages are an advantage.
High personal grooming standards and professional demeanor.
Able to work flexible hours, including evenings, weekends, and holidays.
Holder of an open manual driver s license preferred.
Company Industry
Department / Functional Area
Keywords
- Guest Relations Officer
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Accor Group
Accor is a global leader in hospitality, offering unique experiences across more than 110 countries through its renowned brands such as Sofitel, Fairmont, Pullman, Rixos, and Novotel. With a commitment to innovation, inclusion, and sustainability, Accor empowers its team of Heartists to deliver world-class service that inspires genuine connections and creates unforgettable moments for guests around the world.