Guest Relations Officer

Client of Careers International

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Guest Communication & Customer Service

  • Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays
  • Respond promptly to inquiries, reservations, complaints, and special requests
  • Ensure a high standard of guest experience and satisfaction
  • Manage check-in and check-out communication and provide clear instructions

Booking & Operations Support

  • Coordinate bookings across multiple platforms (Airbnb, Booking.com, etc.)
  • Update availability, pricing, and guest details accurately
  • Liaise with housekeeping, maintenance, and operations teams to ensure property readiness

Desired Candidate Profile

Proven experience in holiday home rentals, hospitality, or short-term rental operations

Excellent written and verbal communication skills in English (additional languages are a plus)

Strong customer service and problem-solving skills

Well-groomed, professional, and confident in customer-facing interactions

Highly organized, detail-oriented, and proactive

Ability to work under pressure and handle multiple tasks

Proficient in MS Office and booking/CRM systems

Based in Dubai or willing to relocate

Company Industry

Department / Functional Area

Keywords

  • Guest Relations Officer

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Client of Careers International

https://careersinternational.zohorecruit.com/jobs/Careers/456931000064209013/

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