Guest Relations Officer Luxury Hospitality Services Cairo, Egypt

Accor Group

Job Title
Guest Relations Officer Luxury Hospitality Services Cairo, Egypt
Job Description
Guest Relations Officer Luxury Hospitality Services Cairo, Egypt

Position Overview
Accor is seeking a Guest Relations Officer to join its premier team in Cairo. In this guest-facing role, you will be the first point of contact for hotel visitors, ensuring a welcoming, seamless, and memorable stay from check-in to departure. You ll deliver personalized hospitality while supporting cross-functional coordination to enhance guest satisfaction in a luxury hotel environment.

Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview Guest Experience and Front Desk Coordination
The Guest Relations Officer will be responsible for welcoming guests, responding to inquiries, managing check-in/check-out processes, and coordinating service delivery with various departments. This position plays a critical role in creating lasting impressions and delivering Accor s brand of responsible hospitality.

What You ll Do

* Greet guests with warmth upon arrival and provide tailored assistance during check-in and check-out
* Offer knowledgeable insights into hotel services, amenities, and local attractions
* Handle special requests including room upgrades, celebrations, or reservations
* Liaise with housekeeping, maintenance, and F&B departments to ensure prompt guest service
* Address and resolve guest complaints with professionalism and empathy
* Monitor guest satisfaction through feedback and ensure continuous service improvement
* Process payments, maintain accurate records, and manage room reservations using Opera or related PMS
* Uphold safety, hygiene, and brand standards at all guest touchpoints
* Follow up post-stay to ensure a positive guest experience and build long-term loyalty

Ideal Profile

* Proven experience as a Guest Relations Officer or similar front office role
* Background in customer service or hospitality operations
* Proficiency in Opera or similar hotel management systems
* Bachelor s degree in Hospitality Management or related field preferred
* Excellent communication skills in English; additional languages are a plus
* Friendly, solution-oriented personality with a calm demeanor under pressure
* Strong organizational and multitasking abilities
* Enthusiastic about delivering outstanding service and representing the hotel s values